The Practice Evolution Program
163 John St. W.
P.O. Box 1419,
Niagara-on-the-Lake,
Ontario, Canada, L0S 1J0
T: 905-468-0036, 800-353-3082
F: 905-468-8341
drogi@practiceevolution.com
The official site of Dr. Ogi Ressel : www.practiceevolution.com

I'm the guy, by Dr. Ogi Ressel

Wednesday, February 25th 2009

Warm hellos to everyone,

I only just returned from teaching Module I in Detroit at the Dearborn
Inn - what a fabulous hotel! Old world charm and opulence with all the
modern conveniences!

All the doctors participating where excited and amazed! The Program
contained noneof the usual and customary sales pitches so many others
teach, no pressuring of patients, no dishonesty, and no BS. The excitement
in the room was electric!

On the way home, a thought jumped out at me and I decided to made this
my THOT For Your Week.

Consider this for a moment:

         You know me. I'm the guy who never complains no matter what kind
of service I get.I guess I just don't think it's worth wasting my time confronting
those who provide me with badservice.
        I'm the guy who goes into a restaurant and sits idle for 30 minutes until
I get waited on.  The waiter is rude, impatient, and doesn't have the time of day
for me while I'm deciding what to order. When I finally get my order, it is late,
it is lukewarm and it's wrong. But I don't complain as I pay my bill.
        I'm the guy who goes to a store to buy something, but I never throw my
weight around. If I get a snooty salesperson who rolls his eyes because I want to
look at several things before I make up my mind, I'm still as polite as I can be.
        I'm the guy who bought the toaster which burned out in two weeks. I hated
taking the darned thing back, although I knew it was still under warranty. The clerks
at the store were telling me it was my fault. At the time I couldn't think of anything
else to say, so I left. It wasn't worth my time to get into a yelling match over a
toaster. I smiled and said, "Thank you. Goodbye."
        I'm the guy who goes to see his chiropractor because I have this minor problem
and I meet Helga, the receptionist. She tells me to sit and fill out forms. I am very
polite and do so. She tells me to pay in advance for this visit and I tell her that I
have not seen the doctor yet. She tells me that the doctor is a very busy man and
tells me to be cooperative. I don't want to incur the wrath of Helga, so I comply.
I finally meet to doctor and try to tell him about my problem but he is more intent
on trying to sell me on buying 30-40 visit with him. I tell him I'll have to think about
it. Helga tells me that I am uncooperative. I am left feeling badly and I still have
not resolved my problem.
        I'm the guy who wouldn't dream of making a public scene as I've seen others do.
        But I'll tell you what else I am. I'm also the guy who never comes back!

Warmest wishes,
Dr. Ogi Ressel